Troubleshooting Webcam and BCC Service Issues

To reference this article, please use the code: GKB037.

Affected Products:

BCC Service (v2.7.1.10796, v2.8.4.10802)

Issues Description:

• Webcam:
  • Error when cropping or processing photos.
• BCC Service:
  
  • The BCC Service window does not open.
  • When starting the camera, an error image appears saying the camera was not recognized.
  • When capturing the image, an error message appears in the console.

Solution:

1. Clean the Temporary Folders: In many cases, webcam and BCC Service issues may be caused by corrupted temporary files. To clean the temporary folders:
   
   
   1. Access the client machine.
   2. Press Windows + R to open the Run dialog.
   3. Type %temp% and press Enter.
   4. Select all files and folders in the opened folder and delete them.
      
      
2. Restart BCC Service: Restart BCC Service or ask the client to do so to ensure there are no stuck processes.
   
   For further information on how to restart BCC Service, see this article.

NOTE: If cleaning the temporary folders and restarting BCC Service doesn't solve the issue, it may be necessary to investigate further issues with the webcam or BCC Service.